26.+Explain+how+to+analyze+and+improve+sales+calls.

26. Explain how to analyze and improve sales calls.

Ways of how to analyze sales calls: - **The SWOT analysis**: It forces you to consider the good and less good aspects of your company, product or service, as well as the relevant aspects in your environment - **Analyzing customers’ needs**: The more knowledge you have of your customer, the more power you will have in finding business, in driving opportunities, and in overall sales effectiveness. It is important to know about who you will be calling in order to capture their attention and hold their interest

Methods of how to improve sales calls: - **Invest in Cold Calling Training**: It will be a return on investment for time spent in the area of continuing to learn. Cold call training can typically have an immediate impact on phone sales results. - **Improving speaking skills**: It is important to be aware that the way we say our words is the much more important and impactful variable in that equation. Supporting this is the saying that it is not what you say, but the way you say it that matters. As result, improving your voice and tonality that can a large impact on your effectiveness selling over the phone. - **Get feedback from work partners about your sales calls**: Have your coworker or supervisor listen to your calls and provide their perspective on how well you communicated with prospects. Make gradual adjustments to improve your sales calls. - **Adequate staffing and proper scheduling**: These are key factors for providing an acceptable service level to customers