28.  +Explain+how+to+provide+excellent+customer+service.

28. Explain how to provide excellent customer service.

How to provide excellent customer service: 1. Communicate a. Keep customers informed and updated on your product or service b. Make yourself easily available to reach

2. Convenience a. Make it easy for the customer to keep coming back to you i. Not keeping customers on hold ii. Reducing number of buttons to push during automated service iii. Changing your voicemail to let people know where you are and when they’ll hear from you

3. Accept Returns & Exchanges a. Thoroughly describe products prior to customer b. Stay true to your policies

4. Do things on the customer’s timeframe a. Ask customers when they need an item or service b. Deliver packages promptly c. Answer phones swiftly d. Keep internet pages up-to-date

5. Be honest a. Be honest with customers about your products, policies, and prices

6. Know everything there is to know about your product or service a. Provide customers with the most knowledge about your product or service, so they are not disappointed

7. Be personal and be prompt a. Small handwritten note with purchase to reach out to customers and make them feel important to you is a great way to be personal with customers b. Respond to voicemails and emails within 24 hours or less, never use form letters to respond.

8. Relate a. Relate to the customer’s needs and put yourself in their shoes b. Make sure you are on the same page with them c. Make the customer feel comfortable with doing business with you

9. Customer is always right a. Do everything in your power to meet their needs b. Never let them leave unsatisfied